AUDIOCODES Support Contract 1year ACTS 9x5
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AUDIOCODES Support Contract 1year ACTS 9x5
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Description
Specifications
AudioCodes is committed to providing customers and partners with the most comprehensive and qualified Customer Technical Support for AudioCodes products. We offer 24x7 or 9x5 remote support options. Our Global Support team provides highly technical expertise, local presence around the world, access to software updates and patches, and several different Hardware Replacement options including Repair and Return, Advance Hardware Replacement, as well as the 4-hour Managed Spares service.
Troubleshooting & Problem Resolution
Get fast and effective support and resolution for day-to-day operational issues and complex issues by AudioCodes Voice Engineers’ in-depth knowledge and understanding. Customers have direct access to key resources and tools, including 24x7 hotline support for urgent issues, access to the AudioCodes iSupport service desk for support call ticketing, information gathering, and status updates.
Ensure that your Products are Up-to-date
ACTS customers are entitled to free access to software for AudioCodes products, including patches, Maintenance Releases, and major software version releases, including new features.
Product Repair & Replacement
ACTS includes Standard Repair and Return service. In addition, optional Managed Spares (7x24x4) or Advance Hardware Replacement (AHR) services are available.
| License quantity | 1 license(s) |
| Service included | Parts and Labour |
| Service time (hours x days) | 9x5 |
| Number of years | 1 year(s) |
| On-site support | Yes |
| Remote desktop support | Yes |
Please note that although care has been taken in the degree of relevancy, pictures are for
display purposes only, and product appearance may differ from what you see. If there are any
discrepancies between the product headline, description and picture, the correct information
will be in the product headline (i.e. computer systems may not come with monitors even if
pictured that way). If anything is unclear, please email support before placing your order.