ProSupport gives you a higher level of support with 24x7 direct access to ProSupport engineers for help with Dell docking station setup, configuration, troubleshooting issues, and more. Plus, you get an Advanced Exchange docking station replacement. If your issue cannot be resolved over the phone, Dell will send a replacement docking station to you the next business day.*By adding ProSupport for docking stations to your customer orders you can ensure that each one can offer a higher level of support and a better experience for end users.