OPENGEAR 3-Year Foundation Support for ACM7000 - 8x5 Regional Support with Advanced Replacement
You have to log in to shop/see prices.
|
|
OPENGEAR 3-Year Foundation Support for ACM7000 - 8x5 Regional Support with Advanced Replacement
|
Description
Specifications
Foundation Technical Support
Support Components:
- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.
Priority Levels:
- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.
SLA and Response Times:
- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.
| License quantity | 1 license(s) |
| Service time (hours x days) | 8x5 |
| Number of years | 3 year(s) |
| Compatibility | ACM7000 |
| Quantity per pack | 1 pc(s) |
Please note that although care has been taken in the degree of relevancy, pictures are for
display purposes only, and product appearance may differ from what you see. If there are any
discrepancies between the product headline, description and picture, the correct information
will be in the product headline (i.e. computer systems may not come with monitors even if
pictured that way). If anything is unclear, please email support before placing your order.